Absence Portal Instructions

You recently received information from us about the transition to the new HumanCapitalCare Absence Portal. The HumanCapitalCare Absence Portal provides a solid foundation for future developments and has been developed in accordance with the principles of privacy and security by design, ensuring that your confidential (personal) data is optimally protected.

Employer Manuals

To make working in the new system even easier for you, we have added two employer manuals. One explains how to create an account and log in, and the other provides a general guide to the portal.

If you still need help, please contact us using the email address provided in the mailing you received.

Download here:

Handleiding inloggen inzetbaarheidsportaal

Handleiding verzuimportaal

Frequently Asked Questions

Below you will find several frequently asked questions and answers about the new absence portal. We will continue to expand this list in the coming period.

1. Login

How do I create a password?

You can find the instructions for creating your password in the special login manual for the employer portal on this page.

Are default passwords used when creating accounts in WeCare and the new absenteeism portal, and how is the security of the login process ensured?

Each employer has an employee who holds the role of main user in the absenteeism system. The main user can create new accounts. Once an account has been created, the respective employee receives an email notification. The employee then creates their own password. This password must meet a number of requirements. After creating the password, verification takes place via an authenticator. Once verified, the user can log in with their username and corresponding password.

2. The system

When will the new employer portal go live?

Our customers will transition to the new portal in phases over the coming months. We will inform you in good time when this applies to your organisation.

Do I need to prepare anything?

Make sure your information in the systems is up to date, and deactivate accounts of employees who have left the organisation.

Are instructional materials available?

There are currently two employer manuals available: one login manual and one general portal manual. You can find them on this page.

What happens to my existing data?

You can find relevant information about data, privacy and security in our Trust Centre via: https://www.humancapitalcare.nl/en/trust-centre

What happens if a consultation has been scheduled for an employee, and that employee is reported recovered by the employer via an integration before the consultation takes place?

When a recovery notification is created, all ongoing appointments are automatically cancelled.

Can my IT security block emails from the absence portal or block the URL?

We do not expect this to happen. However, we recommend that your IT department adds the websites listed below, as well as the email address used, to the whitelist (allowlist):

https://www.inzetbaarheidsportaal.nl
https://www.inzetbaarheidsportaal.nl/welcome
https://humancapitalcare.inzetbaarheidsportaal.nl (domein)
Inloggen@inzetbaarheidsportaal.nl

If I have an SSO (Single Sign-On) connection, will this require additional time when switching to the new portal?

Yes, this will also require adjustments on your side. We will discuss this with you during our meetings. These meetings will be scheduled through your regular contact person at HumanCapitalCare.

3. Invoicing

Will anything change in the invoicing process?

The existing agreements will continue as they are. We are, however, working with a new system, which means the invoice will have a different layout.

Is it possible to send customers a paper invoice?

No, we only send digital invoices.

4. Other

Where can I go with my questions?

An email address has been shared with you where you can submit your questions. They will get back to you as soon as possible. If needed, you can also contact your regular contract persons.